Referrals Process
Our referral and admissions process is personalised, ensuring we find the right support to meet the unique needs of the people we serve.
We have our in-house Multi-disciplinary therapy team including positive behaviour support specialists, occupational therapist, speech and language therapist, multimedia specialist and community psychiatric nurses.
We are highly responsive and can support a package of care within a mobilisation time of as little as 2 hours. We take risks where other providers likely wouldn’t.
We cover the full spectrum of needs from learning disability, autism and behaviours of concern through to mental health nursing through our different speciality divisions.
Referrals and Admissions
Commissioners or social workers typically make referrals on behalf of people seeking support. However, we welcome referrals from anyone interested in our services, whether for private care or through local authorities.
We are committed to understanding each person’s unique needs to match them with the right team within Unique Community Services.
An experienced team member will arrange a meeting with the person seeking support, their family members, and social care professionals. This personalised assessment will help us understand and plan the best support in line with their needs and preferences.
Our Process
Initial Contact
Once a referral is submitted, our team will discuss options and guide you through the next steps.
Information Gathering
We collect key details about location, care needs, and personal preferences to tailor our approach.
Assessment
We conduct a personalised assessment to identify the best support options. We are flexible and can adapt to people’s needs, offering face-to-face or online assessments, especially in urgent situations.
Identifying Needs and Goals
We review care needs and provide recommendations involving the person, their family, and our therapy team to ensure co-produced solutions.
Proposal
Transition Planning
Proactive Reviews
We regularly review support to ensure it remains functional and supports less restrictive practices.
Manchester
Osama Javed
Partnership Manager
Make a Referral
Ready to begin? Contact our partnership manager, Osama Javed.
FAQs
1. How long does the referral process take?
We aim to respond to all referrals within 2 hours.
2. Who conducts the assessments?
Assessments are carried out by experienced members of our clinical team, including Registered Managers, Transitions Coordinators, Positive Behaviour Support (PBS) Practitioners, and our multidisciplinary team (MDT).
3. Can family members be involved in the process?
Absolutely. We encourage the involvement of family members and other support networks throughout the process to ensure the care provided is holistic and person-centred.
4. How quickly can you start?
We can start within as little as 2 hours’ notice, depending on the person’s needs and situation.
5. Do you have accommodation?
Yes, we work with a network of trusted housing providers to ensure suitable accommodation options are available.
6. What training do you provide?
We provide comprehensive training to our staff and can arrange specialist training tailored to the specific needs of the people we support.
7. What support can you give me after the care has started?
We provide ongoing support through regular communication, reviews, and adjustments to the care as needed. Our team is always available to address any concerns or questions.
8. Do you provide reports, detail the outcomes, and conduct reviews?
Yes, we deliver detailed reports, monitor outcomes, and conduct regular reviews to ensure the care plan remains effective and aligned with the person’s goals.
