Meeting Fundamental Standards
Following legal standards is the primary responsibility we bring daily into our care. The people we support deserve to receive person-centred care that respects their dignity and safety and safeguards them to the highest levels.
To us, putting people first means we take full responsibility in providing:
Valid consent for care and treatments
Proper support of basic and multiple needs in complex situations
A safe environment where people can raise concerns easily
Fit and highly trained healthcare support workers
Secure, clean and suitable premises and equipment
We are open and transparent with families if things go wrong, while using robust systems and reflective practice to learn from every incident and continuously improve the quality of our care.
What CQC Says About Us
Is the Service Safe?
‘’People’s relatives told us the care provided was safe.’’
‘’Staff told us there was an open culture and they were able to raise concerns with the management if required.’’
Is the Service Effective?
‘’Care plans contained person-centred information about people’s likes and dislikes and their preferred routines.’’
‘’Relatives told us staff always asked for consent before carrying out care.‘’
‘’The service was working within the principles of the MCA (the Mental Capacity Act 2005).‘’
‘’The service had quick access to specialised training both internally and externally to meet the needs of complex care packages. Good oversight was in place to ensure training was up to date.’’
Is the Service Caring?
‘’Staff received equality and diversity training. Staff delivered care and support in a non-discriminatory way and upheld people’s rights.’’
‘’People had the opportunity to try new experiences, develop new skills and gain independence.’’
‘’People’s relatives told us: I can always get a hold of someone if I need to speak’ and ‘[Registered Manager] always listens to me. If I ever have any concerns, I can call and it is sorted straight away. Someone has always been available, even over Christmas.’’
Is the Service Responsive?
‘’There was a high level of satisfaction with the service. A relative told us: What I like about this agency is that they follow [relative] care plan to a tee. We are really happy and would recommend this agency.‘’
‘’One health and social care professional told us: The care provided to the individual was excellent and delivered in a very caring and person-centred way. I would not hesitate to recommend them to other services.’’
‘’The service had a dedicated, Family Care Navigator, who researched options for people based on their interests.‘’
Is the Service Well-led?
‘’The service received excellent feedback from people, relatives and staff through surveys and reviews of care.’’
‘’The staff team had the skills, knowledge and experience to perform their role and had a clear understanding of people’s needs. ‘’
‘’We received excellent feedback from health and social care professionals. They told us: They actually stand out in this regard, they contacted me promptly, communicated issues well, always readily available for meetings, calls and provide the fullest information where further support from commissioners as required.’’
What you see is only a fraction of the feedback we have received. The full CQC report shares direct feedback and further insights into the care we provide.